Process Engineer/ Operation Job at SGS Consulting, Remote

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  • SGS Consulting
  • Remote

Job Description

Job Responsibilities:

  • At least 5 years of healthcare experience.
  • 5+ years of process improvement and program management experience.
  • 5 or more years’ experience working in either matrix environments or high-collaboration organizations.
  • Lean Six-Sigma Certification
  • Superior communication skills and experience communicating at all levels of the organization, including the Executive Leadership Team.
  • Experience building, developing, and leading high performing teams both directly and indirectly.
  • Experience driving long term strategies while delivering on near team objectives.
  • Some travel will be required, but likely less than 25%

Skills:

  • Clarify purpose and define process start/end points
  • Identify stakeholders, SMEs, and decision owners
  • SME interviews and working sessions
  • Review existing SOPs, job aids, policies
  • Map each step (include handshakes, tooling, timing, etc)
  • List process steps as RACI rows
  • Identify roles or stakeholders as columns
  • Assigning Responsible, Accountable, Consulted, Informed
  • Walkthroughs with SMEs and leaders
  • Confirm step accuracy and accountability
  • Resolve conflicts around ownership
  • Adjust map and RACI based on feedback
  • Finalize and publish process map and RACI
  • Link artifacts to SOPs, training, or governance processes
  • Confirm process owner and review cadence
  • Define how updates will be managed

Education/Experience:

  • Bachelor's Degree Required
  • Pharmacy Benefit Management Experience

Job Tags

Remote job

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