Customer Success Manager — Remote Job at Pepsico, Purchase, NY

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  • Pepsico
  • Purchase, NY

Job Description

Job Overview

About PepsiCo

PepsiCo is a global food and beverage company with a diverse portfolio of iconic brands and a large, dynamic workforce. We’re looking for a customer-focused professional who can build trusted relationships and help deliver an outstanding experience for customers and business partners.

About the Role

As a Customer Success Manager, you'll serve as a key point of contact for customers and business partners, helping ensure their needs are understood, issues are resolved efficiently, and relationships remain strong.
This is a remote, non-technical position focused on communication, relationship management, problem-solving, and customer satisfaction.

Key Responsibilities

  • Develop and maintain strong relationships with customers and business partners
  • Manage customer onboarding and ongoing engagement
  • Respond to customer questions and resolve issues promptly
  • Coordinate with internal teams to address customer needs
  • Monitor customer satisfaction and identify areas for improvement
  • Conduct regular customer check-ins and follow up on outstanding requests
  • Maintain accurate customer information and documentation
  • Gather customer feedback and communicate trends to relevant teams
  • Help improve customer retention and overall satisfaction
  • Represent the company professionally in every customer interaction

Qualifications

  • 2+ years of experience in customer success, account management, sales, client services, operations, or a related field
  • Strong verbal and written communication skills
  • Excellent organization and follow-through
  • Ability to manage multiple priorities in a remote environment
  • Strong problem-solving and interpersonal skills
  • Comfortable learning and using business software
  • Ability to work independently while collaborating effectively with a team

No coding or technical background is required.

What We Offer

  • Remote work opportunity
  • Competitive salary
  • Performance-based incentives
  • Paid time off and benefits
  • Professional development opportunities
  • Opportunities for career growth
  • Collaborative and inclusive work environment

Apply

If you're passionate about building relationships, solving problems, and helping customers succeed, we encourage you to apply.
Join a team where your customer relationships, communication skills, and ability to make an impact are valued.

Job Tags

Full time, Part time

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